Service Policy

MASCAS – Service Policy

1. Service Model

• MASCAS operates on a limited weekly drop system.
• A fixed number of appointments are released once a week for a limited time.
• All services are delivered at the customer's location within Bengaluru.
• Only services booked through the official MASCAS APP will be provided.
• Additional services outside the APP are strictly not permitted.

2. Booking System

• Bookings open once a week for a limited duration.
• All appointments are allocated on a first-come, first-served basis.
• Once fully booked, no additional slots will be opened for that week.
• MASCAS does not operate a waitlist. Customers may opt to receive notifications for the next drop.

3. Scheduling & Availability

• Customers can select their preferred date and time from available weekly slots.
• Appointments are subject to professional availability and operational feasibility.
• MASCAS reserves the right to reschedule in rare cases due to unforeseen circumstances.

4. Pricing & Payments

• Full payment is required at the time of booking to confirm and secure your appointment slot.
• No partial payment is allowed.
• All pricing is fixed and displayed before confirmation.
• Cash payments and direct transactions with professionals are strictly prohibited.

5. Cancellation Policy

To ensure fair scheduling and artist allocation:

• Cancellations made at least 8 hours in advance will incur a 30% fee.
• Cancellations within 8 hours of the appointment are non-refundable.

6. Refund Policy

MASCAS focuses on resolution-first, not instant refunds.

In case of service concerns, customers may be offered:

• Correction / rework
• Refunds will be credited to original payment method
• Refunds are issued only in cases of major service failure, after internal review.
• All concerns must be raised within 24 hours of service completion.

7. Provider No-Show Policy

• In the rare event that your service provider does not show up for a confirmed booking, you will receive a full refund (100%).
• At MASCAS, we value your time and ensure accountability for every appointment.

8. Hygiene & Safety

• Strict hygiene and sanitation protocols are followed for every service.
• All tools are sanitized before use; disposables are used wherever applicable.
• Professionals ensure workspace cleanliness post-service.
• Customers must inform technicians of allergies or nail conditions beforehand.

9. Professional Standards

• All MASCAS professionals are trained, verified, and quality-checked.
• Punctuality, grooming, and professionalism are strictly maintained.
• Misconduct from either side will not be tolerated.

10. Customer Responsibility

• Provide a safe, clean, and well-lit service area.
• Share accurate address and contact details.
• Follow technician guidance and aftercare instructions.
• Delays caused by the customer may impact service quality or completion.

11. Nail-Specific Guidelines

• Nail extensions, refills, removals, and repairs must be booked separately.
• Breakage due to external impact or improper aftercare is not eligible for free rework.
• Any discomfort, infection, or allergic reaction must be reported immediately.

12. Slot Commitment Policy

• Each booking reserves dedicated time and resources.
• As slots are limited, customers are requested to respect their appointment time.
• MASCAS does not guarantee replacement for missed or cancelled late bookings.

Our Commitment

MASCAS is built on a limited, premium service model designed to deliver high-quality, at-home nail experiences.

Every booking is carefully planned to ensure consistency, hygiene, and customer satisfaction.